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24 Wells Close, Harpenden, Herts, AL5 3LQ
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Opening Hours
Mon - Fri: 9AM - 6PM

Who we are:

At Restore Therapy Scar Clinic and Training, Emma Holly is the lead ScarWork Therapist, Teacher and clinic owner. Other Therapists listed are self-employed and responsible for their own client data and privacy policies.

Restore Therapy Scar Clinic and Training is registered with the ICO under the Data Protection Register, our registration number is: ZA319029 linked here:

The policy:

This privacy policy is for Emma Holly at Restore Therapy Scar Clinic and Training, 24 Wells Close, Harpenden AL53LQ under the website

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

  • “Clinic” “I”, “our”, “us”, or “we” refer to Emma Holly at Restore Therapy Scar Clinic and Training
  • “you”, “the user” refer to the person(s) using this website and attending a clinic appointment

What personal data we collect and why we collect it:

When you come for treatment at Restore Therapy Scar Clinic, information is gathered that allows the therapist to make an informed professional decision as to the most appropriate assessment and treatment methods to be used. This information will include basic demographic data (e.g. name, date of birth, address, etc), as well as other information that is considered relevant. This will usually include the following:

  • The nature of the problem for which you are presenting;
  • A medical history;
  • Other information deemed necessary to make an informed clinical judgement about the nature of the presenting complaint and other relevant factors


Information provided to Restore Therapy Scar Clinic and Training is held both in the Client File and the Clinic Database. All files are held within the Clinic in locked filing cabinets or held electronically in a secure manner.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All your electronic records are held safely and securely on password protected devices, or within systems hosted by third party providers, also known as data processors, who are legally and contractually bound to operate with security arrangements are in place to protect your data safely and securely.

123Reg, Who host the business email system and website
I-Zettle, who provide card payment and invoicing services for us – we do not directly hold any bank account or payment card details
MailChimp, who provide our email marketing services

Should we in the future require the services of any other third party suppliers, we will ensure they are also legally and contractually bound to protect your information.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your electronic data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Confidentiality of your personal data

All information gathered over the course of assessment and treatment at Restore Therapy Scar Clinic and Training remains confidential. The notable exceptions, however, to this confidentiality:

  • We may ask permission to contact your medical team, such as your consultant, GP or any other therapist who is treating you to ensure there are no contra-indications to scar treatment.
  • Practitioners at Restore Therapy Scar Clinic and Training may discuss a client (though not full identifying information) within the therapy team if they have any concerns or to ensure treatments are being adapted in the best way for that individual to meet their goals.
  • You may request not to be discussed within the therapy team.
  • In the event that you give permission to share information, images or video testimonials by completing and signing a written consent form.
  • If you are under 18 information regarding treatment will be given to your parent or guardian

What rights you have over your data

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling. 

Accessing your data

You can access your data at any time. Via post: Emma Holly, 24 Wells Close, Harpenden AL53LQ Requests should be specific as to the exact information required, and should be acknowledged within 14 days in writing. Once a request for information is received, Emma Holly will conduct a thorough database review and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person.

Official complaints or requests to change inaccurate or erroneous information should be made to the Emma Holly, 24 Wells Close, Harpenden AL53LQ . In such cases the Clinic Manager will conduct a review of the information held by the Clinic and make every effort to ensure that such information is accurate.